Coles' Quiet Hour

News| 22nd October 2021
Coles' Quiet Hour
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Quiet Hour provides a low-sensory shopping experience by making changes in store, such as reducing noise and distractions. These changes are designed to help make a difference to customers who find it challenging to shop in a heightened-sensory environment.

Coles partnered with Autism Spectrum Australia (Aspect) in developing the program to help support customers who are, or have family members, on the autism spectrum.

Every Tuesday between 10:30am - 11:30am, customers will notice the following changes in Coles Runaway Bay Centre:

  • Store lighting will be reduced.
  • Coles Radio will be turned down.
  • Register and scanner volumes will be reduced to the lowest level.
  • No trolley collections.
  • Roll cages will be removed from the shop floor.
  • No PA announcements will be made except in the case of emergencies.
  • Additional team members will be available to support customers.

Our team members at participating stores are enthusiastic about the initiative and love offering Quiet Hour to customers who might benefit from the experience. Quiet Hour is just another way we are achieving good things in our communities and for our customers and team members.

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Opening Hours
Monday
9:00am - 5:30pm
Tuesday
9:00am - 5:30pm
Wednesday
9:00am - 5:30pm
Thursday
9:00am - 9:00pm
Friday
9:00am - 5:30pm
Saturday
9:00am - 5:00pm
Sunday
10:00am - 4:00pm
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