Looking for the perfect gift? We have the perfect solution for you.
Runaway Bay Centre Gift Cards can be purchased from our Customer Service Desk in front of Big W and are valid for 36 months!
Use it like a debit card, it is redeemable at all Runaway Bay Centre stores that accept EFTPOS.
To check the balance on a Runaway Bay Centre Gift Card simply click here or call 1300 764 721 or visit our Customer Service Desk. Retailers cannot check a balance through the point-of-sale system.
Note: A $2.95 (incl. GST) fee applies per card. Additional surcharges for purchases using American Express and Unionpay apply.
Gift Card Terms and Conditions
FAQ’s
Where can I use my gift card?
Your gift card can be redeemed at any participating store within the centre where EFTPOS is available. Some retailers, at their discretion, may decline gift cards that are not their own.
How does my gift card work?
Use your gift card just like a regular bank card, simply swipe the gift card at the EFTPOS terminal, select SAVINGS and key in the PIN printed on the back of your card. The transaction amount should be for the same amount or less than the value of the available funds on the card.
What if the purchase transaction is more than the balance of the funds on my gift card?
If the purchase value is more than the available balance on your gift card, simply ask the cashier to split the payment. Pay the difference first, either with cash or another card. EG if the card has an available balance of $30 but your total transaction is $70, you would ask to pay the $40 difference first and then use your gift card to pay the remaining $30. Make sure the EFTPOS terminal is showing the $30 value before swiping your gift card, selecting SAVINGS and entering your 4 digit PIN.
Do I have to spend the entire amount of my gift card in a single purchase?
No. Your gift card is partially redeemable. Within the gift card’s validity period, any available balance on your gift card can be used for multiple purchases.
How can I check my balance on my gift card?
To check the balance on a Runaway Bay Centre gift card simply click here or call 1300 764 721 or visit the Customer Service Desk. Retailers cannot check a balance through the point-of-sale system.
What is the expiry period of my gift card?
Your gift card is valid for a period of 36 months from the date of purchase.
What happens when my gift card expires?
The funds on your gift card are valid only for the validity period printed on the back of your card. Any remaining funds at the time of expiration are forfeited so we encourage you to spend all available funds before expiration. Expired gift cards cannot be refunded, reloaded or re-issued.
What happens if my gift card is lost or stolen?
If your gift card is lost or stolen, this should be reported to the WAIVPAY Customer Support Team on 1300 764 721 as soon as possible. A replacement card may be re-issued at a cost of $10 per card replacement.
What happens if an item was purchased with my gift card and needs to be returned?
Every retailer will handle returns as per their own in-store policies. The gift card is a non-reloadable card which means funds cannot be returned to the card. The retailer may issue a cash refund instead, issue an in-store credit or process the refund to another card. Runaway Bay Centre and WAIVPAY are not responsible for returns or credits off of purchases.
Can I use my gift card for online purchases?
Unfortunately, at this point in time it is not possible to make online purchases with your gift card.
Can I use my gift card to withdraw cash at an ATM or in-store?
No. Your gift card can only be used to make a purchase at an EFTPOS terminal and cannot be used for taking out cash either through an ATM or via the EFTPOS Terminal as an addition to an in-store purchase eg If your purchase is for $30 and your gift card is valued at $50, you cannot make the purchase and request the remaining $20 as cash back.
Do I get charged any fees with I use my gift card to make a purchase?
No. Once your card has been activated the available balance is yours to use. You will not be charged any post card fees for redemptions or balance checks on your card.
I have another gift card. Can I transfer the funds from this card onto another gift card?
No. Funds are fixed to your gift card and cannot be transferred onto another card. Multiple gift card values cannot be transferred onto the one card.
Can I add more funds to my gift card?
No. Your gift card is what’s known as a ‘single load’ card, meaning the card can be loaded once and can only be used while within the expiry dates or until the loaded funds are depleted.
